SMSPool is a site that acts as a middleman for your phone verifications, so you don't have to worry about any other third party getting your phone number while using ours. We use non-VoIP phone numbers to ensure that every service works with our phone numbers.

What is the service option?

The service option is the platform or website you want to verify for. For example, if you want to verify a Discord account, you would select "Discord" as your service.

Do you offer temporary numbers and rental numbers?

Yes, we offer temporary numbers that are usually for one-time use only but also offer the possibility to reuse them. We also offer long-term rental numbers.

How long do phone numbers last, and can I reuse them?

This depends on the supplier and the country listed; for most suppliers, phone numbers stay up to 24 hours within our system. For the US, Foxtrot pool numbers usually last 3-5 days, although this is not guaranteed.

You can attempt to reuse a number via the resend option on SMSPool. Please also resend the code on the service, website, or application you are verifying with. Resends are not guaranteed. You will be charged fifty percent of the order total after four successful resends.

If you need a phone number for a longer period, we offer monthly long-term rental numbers via the "Long-term order" page. Check out our guide for guidance on How to reuse a phone number on SMSPool.

What does stock mean?

The stock counter is the number of numbers we have for the country/service you selected.

What are pools in the Advanced View, and what do they mean?

Each pool is an independent phone number supplier, and some services perform better with specific ones. You can select your preferred pool, but we recommend leaving it on the Default setting as it automatically picks the best one for you.

Why do I get charged more when a lower price is listed?

The price shown to you is the lowest price across all pools. If you want a specific price, head to the Advanced View and select your pool. By changing your pool, the price will change and show you the guaranteed price you are buying.

Why am I unable to receive an SMS verification?

This could be for many reasons; it usually depends on the service selected, but we suggest just trying another phone number of ours. Ordering a phone number can be done for free. You only pay for what you use.

Why does my phone number say "Activating"?

When a phone number shows as "Activating", it means all ports on our physical modems are currently in use. The number has been assigned to you but needs to wait for a port to become available before it can receive SMS. This usually takes around a minute.

Please wait until the status changes to "Pending" before requesting your verification code. If you send the code while it's still activating, it will not be received.

How do I receive another code for the phone number I previously used?

Please try using the resend option on SMSPool; we have a full guide on How to reuse a phone number on SMSPool.

Is there a limit on how many resends you can receive?

You can resend up to 25 times, however resends are not guaranteed and you will be charged fifty percent of the order total after four resends. USA Foxtrot pool numbers can last up to 3-5 days, although this is not guaranteed.

How long does a phone number usually stay in your system?

This depends on the supplier and the country listed; for most suppliers, phone numbers stay up to 24 hours within our system. For the US - Pool 7/Foxtrot numbers usually last 3-5 days, although this is not guaranteed. We recommend ordering a long-term rental in case you need a phone number for a longer period.

My order says "This phone number is not in our system anymore!" what does this mean?

Temporary numbers are only active for a limited time anywhere from 20 minutes up to 3-5 days depending on the number pool. Once their lifespan ends, they are permanently deactivated and cannot be recovered. The associated SIM cards are safely disposed of in our secure facility, making retrieval impossible. If you need a longer-term option, we recommend our monthly long-term rental numbers.

When I buy a phone number, will someone else get access to it?

It's disposed of within our system only. When a number is inactive for a longer period, the carrier may recycle the phone number which means someone else can get access to it. To prevent this we would recommend ordering a long-term phone number which remains active in our system as long as you extend it.

Do you sell numbers twice for the same service?

No, we never sell the number twice for the same service. Nor do we rotate them after a time; we update our phone numbers daily and there's a chance that the carrier recycled the phone number after 3-6 months, which we have no control over. In this case you're always free to open a ticket to refund the phone number.

Can you turn a one-time phone number into a long-term rental?

At the moment we are unable to convert one-time phone numbers into a long-term rental.

What are the different activation types?

We support the following activation types:

SMS: Just like any regular SMS message
Voice: A call where they dictate the message or code.
Flash: A flash call where you usually have to enter the last four numbers of the phone number that last called you.

You can learn how to use the Voice OTP/Flash Call feature by checking out our guide How to receive a Voice OTP or Flash Call.

Note: This only works on our UK phone numbers.

What if the service I wish to verify isn't listed on your website?

To verify a service not currently listed on our website, you can utilize the "Not Listed" service option. Alternatively, we may be able to add the service for you by checking out our article How to Order an Unlisted Service on SMSPool.

What services do you allow for SMS verifications?

We allow most services. Countries and services supported by SMSPool, as long as they are not financial services or crypto exchanges. This restriction also applies to the "Not Listed" service, which allows you to receive SMS from services that are not listed on our site. Additionally, verification of government websites and telecom carriers is not supported, and calling and sending SMS are prohibited.

Will I obtain a phone number with your eSIMs?

No, our eSIMs are data only as stated on our eSIM page.

If I top up my eSIM will it extend the duration of the eSIM?

No, topping up your eSIM will instead extend the data capacity of your eSIM. If you require a longer eSIM duration I would recommend purchasing another eSIM before your current eSIM expires.

Does my device support an eSIM?

This depends on your device, for guidance please check our Does my device support eSIM article.

Do you offer refunds on eSIMs?

We do not offer refunds for our eSIMs.

How do I access my Order History?

You can access your Order History by clicking the cog icon in the top right of the SMSPool dashboard, then selecting Order History. Check out our guide on How to Access Your SMSPool Order History.

I am not receiving a code, what should I do?

Try a fresh IP address that matches the country you are ordering from, ideally a residential one, along with a fresh browser session. If the issue persists, contact us at help.smspool.net with details about your configuration, country, service, and any numbers you have tried.

My password isn't working.

Try resetting your password via the Forgot Password option on the login page, using every email address you may have used. If the email exists in our system, you will receive a reset link. If no email arrives, it may not be linked to an account, or it could be in your spam folder. Please note that an email is not required to sign up, so you may not have one associated with your account.

If the password reset does not work, please email us at [email protected] with "Account Recovery" as the subject. To protect against unauthorised access, our team will require proof of account ownership, such as any phone numbers you previously purchased. The more detail you provide, the faster we can verify your identity and restore access.

How do I reactivate a number I did not receive a code to?

You can reactivate a number that never received a code using the reactivate option. Please note this is only available for USA Foxtrot pool numbers, you will be charged the full order value, and reactivated numbers are non-refundable. Check out our guide on How to reactivate an unused phone number.

Do you offer refunds?

Yes, as long as you have deposited within 14 days and if your balance hasn't been partially spent. Check out our guide on How to Request a Balance Refund on SMSPool.

Which payment methods do you accept?

We accept cards, cryptocurrency, and cash via ProxySto.re

Do you accept PayPal?

Unfortunately not, you can view a list of all supported payment methods via our Deposit page.

Which countries do you offer?

We offer over 150 countries including the UK, USA, Netherlands & more. You can view the current list of our countries by checking out our Countries and services supported by SMSPool article.

Do you offer Mobile apps?

Yes, if you're on iPhone you can download our app via the Appstore. If you're on Android you can download our app from either the Google Play, the Aurora store or install our app via our APK.

Are your mobile apps open-source?

Not currently, but this may happen in the future.

Are you VPN/TOR friendly?

Yes, we do not block VPNs or TOR. We believe privacy is a human right.

Do you log IP addresses?

No, you can view our privacy statement and our privacy policy for more information.

Do you use trackers/analytics?

No, we do not use any trackers or analytics; for more information, you can view our privacy statement.

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About the author

SMSPool Admin

The owner of SMSPool.net, a site that originally started as a hobby but saw rapid expansion due to the high demand, loves anything technology related and loves writing about technology related articles.

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